Call us and let us know what is wrong with the wheel. We will provide you with an Return Authorization number that you will place on your return package.
To obtain a return authorization (RA) number, please be ready to supply the following information to our service department:
- A copy of original receipt (if wanting work covered under warranty)
- name, phone number, email
- return shipping address
- product name and problem with wheel
When packing the wheel, clearly place RA# on outside of box. Remove tires, tubes, rim tape, and skewers before sending in for service. Failure to comply with the above mentioned guidelines can result in significant delays or a “return to sender”. You will provide the cost of shipment. Typical turnaround time is 14-21 days, once wheel has been received at our facility.
Customers are responsible for return shipping costs, unless the product is defective or there was an error during order fulfillment.
All items should be mailed to:
Attn: Webstore Return OR Exchange
2304 West Campus Drive
For more questions, reach out: